FAQs

Shipping & Delivery

Australia Post is used to ship all orders.
Postage days: Monday, Wednesday and Friday for regular post
Monday to Friday for Express Post (when required)
As per Australia Post guidelines –
Standard Delivery within Australia:
3-5 Business days
Express Delivery within Australia:
1 Business day within recognised AusPost, Express Post Network
(Regional areas may take longer.)
For further information please check the AustPost website. (www.auspot.com.au).

Delivery to New Zealand/ Asia Regions
Airmail Only: 3 – 10 Business Days

Delivery to International
Airmail: 5 – 15 business Days
Sea Mail: Up to 2 months (approximately)

All parcels will include tracking unless specifically requested by the Customer by way of written authorisation to do so.
We accept no responsibility for any untracked/ unregistered purchases that are either delayed or lost via the Australia Post postage system.

Courier Delivery may be requested at the customer’s request and subsequent cost. A quotation will be presented for written approval, prior to finalising the purchase. Please contact [email protected]s.com.au to discuss this.

Taxes

Australia:
A 10% GST (Goods & Services Tax), is included in all listed prices and applies to any purchase made within Australia.
International:
The 10% GST (Goods & Services Tax) is deducted at Checkout.
Please be aware that purchases made may incur Customs/ Duty charges, depending on your country’s governmental laws and regulations. The fees are set by the individual country’s and governing bodies and are completely out of Porcupine Crafts control.
For further information on this please contact the Customs Dept within your country.

Refunds & Replacements

If there is a problem with your order please contact us within 7days at: [email protected]

As a Registered Australian Business, we are bound by the:
‘Competition and Consumer Act 2010’
This provides that:
We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem.
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it • is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop, in value.
If the problem is not major, we will repair the item within a reasonable time.
If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt

Note:
Every effort is made to accurately photograph all stock, however, as every Computer Monitor, Mobile Phone or Mobile device is different we cannot guarantee an exact colour match.

Payment Options

Our website currently offers the following payment methods:
• PayPal
• Afterpay
• Direct Deposit
• Credit Card provided by Square secure payment gateway

Note: No payment information is held by us.