Delivery/Shipping Policy

Shipping Costs

Australia

We offer flat rate standard and express shipping to Australian residents.

Standard – $9
Express – $16

New Zealand

For our New Zealand customers we have a flat rate for standard shipping. Express rates are calculated at the checkout.

Standard – $20

International

International shipping rates are calculated at the checkout.

Delivery Times

Australia Post is used to ship all orders. The following delivery times are estimates based on Australia Post guidelines.

Australia

Standard Delivery:
3-5 Business days

Express Delivery:
1 Business day within recognised AusPost, Express Post Network
(Regional areas may take longer.)

For further information please check the AustPost website. (www.auspot.com.au).

New Zealand and Asia

Airmail Only: 3 – 10 Business Days

International

Airmail:
5 – 15 business Days

Sea Mail:
Up to 2 months (approximately)

Taxes

Australia

A 10% GST (Goods & Services Tax), is included in all listed prices and applies to any purchase made within Australia.

International

The 10% GST (Goods & Services Tax) is deducted at Checkout.

Please be aware that purchases made may incur Customs/ Duty charges, depending on your country’s governmental laws and regulations. The fees are set by the individual country’s and governing bodies and are completely out of Porcupine Crafts control.

For further information on this please contact the Customs Dept within your country.

Tracking

All parcels will include tracking unless specifically requested by the Customer by way of written authorisation to do so. Tracking numbers are provided via email once your order has been fulfilled.

We accept no responsibility for any non-tracked/ unregistered purchases that are either delayed or lost via the Australia Post postage system.

Courier Delivery may be requested at the customer’s request and subsequent cost. A quotation will be presented for written approval, prior to finalising the purchase. Please contact [email protected] to discuss this.